Frequently Asked Questions

Why is it better to use soy wax candles?

Soy wax is a lovely vegan friendly, non-toxic, natural and sustainable wax. It burns cleanly and evenly without smoking and it also lasts longer than paraffin wax. Soy wax also gives a better scent throw than paraffin wax so you can enjoy your candle for longer giving you better value for money.

What's the best way to burn your candles?

To get the most from your scented candle, maker sure the wick is trimmed to approximately 5-6mm each time you light your candle. Remove any wick trimmings before lighting your candle. All candles will smoke regardless of the type of wax if the wick is too long. You can also lengthen the life of your candle if you keep the wick trim. 

Why does my candle 'tunnel down' and won't burn all of the wax?

Each time you light your candle, you need to leave it to burn long enough to melt to entire top layer of wax. That way, when you blow it out the wax will cool down and set level ready to be lit and burnt again. Try not to burn your candle for more than 4 hours and keep it on a heat resistant mat.

Why does my candle smoke?

A soy wax candle won't create smoke but if the wick it too long when burning your candle, it can create smoke. Leaving your candle in a drafty place can also cause it to smoke a little as well as causing it to burn unevenly. 

How long do our handmade reed diffusers last?

Our reed diffusers last around 8-9 months, sometimes longer. We recommend turning your reeds over every week or so, or when the scent becomes faint. After about 6 months the reeds may darken as they become fully saturated. This is a good time to replace your reeds if you still have plenty of scented diffuser oil left. We also suggest keeping diffusers away from direct sunlight.

 

What if I spill the diffuser oil?

If the diffuser is knocked over and the oil spills, clean it up immediately, as the oils can cause damage to some finishes and fabrics.

What happens once I've placed my order?

Once we have received your order, unless we have it in stock it will be made to order and lovingly packed up ready for shipping. Orders are generally processed and shipped within 1-3 working days, unless we are experiencing a busy period such as the run up to Christmas where it may be a day or two longer. Once your order has shipped, you will receive a confirmation email. 

 

What comes in my order?

I re-use packaging in order to reduce waste unless you have ordered a luxury pamper hamper which comes in new cardboard packaging. I try to avoid using plastics as much as possible, but your order will have bubble wrap to protect it. This will have been re-used from packaging used by my suppliers when I order oils and wax. Sometimes I have biodegradable air packaging to protect your order. Inside your box you will find your order along with a leaflet of top tips for burning candles, a business card and a handwritten thank you postcard on wildflower seed paper to plant in a pot and enjoy as the seeds germinate into flowers. It's great for the bees. 

 

Do you offer returns or exchange?

If for any reason you are not satisfied with your purchase, please contact us at sales@maddogcottagecreations.co.uk